Shipping FAQs
I need my bronzed glow ASAP - when will my order be shipped?
Sit tight ladies and gents. Every order is scheduled immediately at the confirmation of your order, orders leave our warehouse within 1-2 days of payment. We will drop you a line via email as soon as your order has hit the road.
When will my order arrive at my door?
Our items ship from different locations depending on where you're ordering from.
Please read carefully the following information, including average shipping times:
| USA |
Standard 3-6 Days (From USA, DHL/USPS tracked) Express 1-3 Days (From USA, DHL/USPS tracked) |
| Canada | 5-8 Business Days (From USA, Tracked) |
| Australia |
Ships from Sydney Standard: 2-5 days (NSW, VIC, QLD, SA, ACT) |
| Rest of The World | 5-10 Business Days (From USA, Tracked) |
Please note delivery times may increase around holidays.
*Any import duties or taxes imposed by their country are the responsibility of the customer to pay.
ANY questions or concerns, please do not hesitate to reach out at hello@rebeltan.com
Is my order guaranteed to arrive?
Yes, absolutely! While we can't guarantee your order will absolutely arrive in the above stated timeframes (we can't control the mail!). For those rare occasions where an order hasn't been received by the customer, we will regard it as "lost in transit" and resend your order.
For US orders, we will regard orders as lost in transit if you haven't received them after 10 business days, for the rest of the world after 18 business days.
Please wait these respective timeframes before contacting us, as we will not re-send packages until these timeframes have passed.
* Please be advised that the above-stated timeframes for "lost in transit" orders are may be extended at the moment during the worldwide COVID-19 situation. We are taking things on a case-by-case basis, but the vast majority of long periods between tracking updates are just delays and do not mean that your package has actually been lost.
Will my multiple items be shipped together?
Yes, multiple items in the same order will be shipped together in one package. Please note that orders containing pre sale or back ordered items wait to ship together when all items are in stock.