FAQs

1) Which shade should I go to considering my skin type?

There are two things to consider when choosing your shade: How light your natural skin tone is, and how dark of a tan you want. If you’re fair-toned and want just a natural looking glow, choose Medium, if you’re darker skinned and want a darker tan, go with Ultra Dark. For those in the middle, you can choose between 2, but don’t fret about choosing the wrong shade because if you are worried about being too dark- wash it off after only 2-3 hrs; if you’re worried about it being too light- reapply after 30 minutes. Easy!

Desired Tan Depth

Skin Tone

Natural Glow

Just came back from Holidays

Deep bronze

Fair

Medium

Medium / Dark

Ultra Dark

Medium

Medium / Dark

Dark / Ultra Dark

Ultra Dark

Darker

Dark

Ultra Dark

Ultra Dark

2) What's the trick not to get an orange colour?

The #1 factor in a tan not being orange is the product formulation itself! We have put a lot of time and energy into developing an amazing formula to prevent that orange color in our tan. Along with a great formulation with quality ingredients, our base undertone is green/purple which helps counteract orange tones, and is great for lighter and darker skin tones. The #2 factor, is using a formula too strong for your skin type. If you’re new to tanning and have fair skin, we recommend going for our Medium shade.

3) How to prep your skin prior to applying?

Ahhh, the skin prep! THE MOST important thing to remember when prepping your skin for tanning is exfoliation, exfoliation, exfoliation. Dry skin will react more strongly with DHA (the active ingredient). So removing as much dry skin as possible prior to tanning will help you achieve an even tan that fades beautifully. (We’re looking at you: elbows, knees, shins and ankles). Also make sure you wash and dry your skin prior to tanning, as well as doing any hair removal first. The final thing to do is to apply a bit of moisturiser to those pesky dry areas (elbows, ankles, knees). This will help ensure these areas don’t go patchy.

4) How do I make my tan last longer?

Following from the previous skin prep question, exfoliation prior to tanning is crucial. After that, daily moisturising will be your tan’s best friend! The added benefit of our formulation is that we’ve packed it full of moisturising ingredients to take care of your skin (Coconut Oil, Argan Oil, Jojoba Oil, Avocado Oil, Vitamin E, Vitamin B to name a few!)

5) Will the sweat or exercise ruin my tan?

Exercise where there’s excessive rubbing on your skin from your clothes, as well as excessive sweating will unfortunately shorten the life of your tan. Your tan will be the most susceptible on the day/day after you apply it so it’s best to tan on a rest day. This isn’t to say that regular exercisers can’t use fake tan, you’ll likely just have to reapply after 4-5 days to keep it fresh.

6) How long does the tan last?

This depends on many factors. Tans fade gradually, so darker tans generally last longer. As mentioned above, heavy exercise/sweating can cause a tan to fade faster. As a general rule we recommend reapplying every 5-7 days.

7) How long does it take fake tan to show?

Our formula has a bronzer/guide color which will give you an instant tan while the active ingredient DHA takes effect. This means when you shower the tan off after 3-6 hrs, your resulting tan will be there waiting for you. If you’ve showered after only a few hrs, and it’s a bit lighter than what you expected, don’t worry, the tan will continue to develop over the next 12 hours or so.

8) What's the minimum time to leave fake tan on?

It’s totally up to you, and what you’re after in your tan. If you want lighter, wash it off after 2-3 hrs. If you want darker, leave it for 6+ hours. If you’re tanning your face, it’s recommended to gently wash it off with water after 1-3 hours.

9) Is Fake Tan safe?

Very! Especially considering the dangers in the alternatives (tanning in the sun or sunbeds). DHA, the active ingredient in fake tan has been around since the 1960’s and is widely accepted as safe for use on the skin. Ours is the highest quality, European DHA and 100% organic. In addition to that, we’ve jam packed our formula with ingredients which will help with your skin’s hydration, elasticity, softness, and healthy cell growth.

10) Is Fake Tan safe to apply on my face?

The vast majority of people will safely be able to use our tanning mousse on their face (we recommend rinsing it off after only 1-3 hours). That said, we understand that skin on the face can be more sensitive for many people, especially those prone to acne and other conditions. If you know your face is sensitive to many products, we recommend patch testing in a small area for 1 hr before applying to the rest of your face.

11) How does sunless tan work? What is DHA?

There are generally two factors in fake tan that produce the resulting tan: 1) A bronzer/guide color, which gives you the initial tan, and which mostly washes off when you first shower (although, some does stay on your skin during the life of your tan), and 2) DHA (Dihydroxyacetone, the self tanning ingredient that reacts with the skin to produce a sunless tan coloration). DHA is a colourless 3-carbon sugar that when applied to the skin causes a chemical reaction with amino acids in the surface cells of the skin producing a darkening effect. DHA does not damage skin as it only affects the outermost cells of the epidermis (stratum corneum), and the darkened cells on this outermost layer of skin are naturally gradually shed off in the following days, which is what causes the gradual fading of a fake tan.

12) Why does some fake tan smell bad?

Depending on an individual’s body chemistry, sometimes the DHA can have a distinctive smell while the tan is developing. Our tan has been specifically formulated to reduce this smell, without simply adding lots of strong “perfumy” scents just to mask it over. Our overwhelming feedback from customers is that our tan smells much better (ie. No strong perfumes AND very low DHA developing smell) than other brands.

13) How often should you self tan?

Your tan will fade gradually over 5-7 days, so we recommend reapplying around day 5 to maintain your bronzed glow. Don’t forget to exfoliate first! Note: After a few tanning applications in a row, you might end up with a bit of buildup. The best way to turn your skin into a fresh canvas again is to use a “tan eraser” available for purchase at most supermarkets and drugstores. (We have our own in the works).

14) Can you leave self-tanner on too long?

No, after about 6 hrs the DHA will have “soaked in” as much as it will. (Although the effects will continue to deepen over the next 6-12 hrs). So for you tanners who like to tan-and-sleep – go for it!

15) What if I make a mistake, how do I remove it?

If you know you’ve made a mistake, you can immediately wash it off with a warm cloth. In the rare occasion you tanned too dark for your skin-tone, or you didn’t prep properly and ended up with an uneven tan, you can use a “tan eraser”, available for purchase at most supermarkets and drugstores. (We have our own in the works).

16) If I have skin acne or any wound or cuts would that cause any harm?

We do not recommend fake tanning over active facial acne. That said, many users like to tan over body blemishes to help even out their skin tone and “cover up” blemishes. We don’t recommend tanning over larger wounds or cuts as it may cause irritation on a healing area, and result in an uneven tan.

Shipping

Sit tight ladies and gents. Every order is scheduled immediately at the confirmation of your order, orders leave our warehouse within 1-2 days of payment. We will drop you a line via email as soon as your order has hit the road.

Our items ship from different locations depending on where you're ordering from.

Please read carefully the following information, including average shipping times:

USA

Standard 3-6 Days (From USA, DHL/USPS tracked)

Express 1-3 Days (From USA, DHL/USPS tracked)

Canada 5-8 Business Days (From USA, Tracked)
Australia

Ships from Sydney

Standard: 2-5 days (NSW, VIC, QLD, SA, ACT)
Standard: 3-8 days (NT, WA, TAS)

Express: 1-3 days (NSW, VIC, QLD, SA, ACT)
Express: 2-5 days (NT, WA, TAS)

Rest of The World 5-10 Business Days (From USA, Tracked)

Please note delivery times may increase around holidays.

*Any import duties or taxes imposed by their country are the responsibility of the customer to pay.

ANY questions or concerns, please do not hesitate to reach out at hello@rebeltan.com

Yes, absolutely! While we can't guarantee your order will absolutely arrive in the above stated timeframes (we can't control the mail!). For those rare occasions where an order hasn't been received by the customer, we will regard it as "lost in transit" and resend your order.

For US orders, we will regard orders as lost in transit if you haven't received them after 10 business days, for the rest of the world after 18 business days.

Please wait these respective timeframes before contacting us, as we will not re-send packages until these timeframes have passed.

* Please be advised that the above-stated timeframes for "lost in transit" orders are may be extended at the moment during the worldwide COVID-19 situation. We are taking things on a case-by-case basis, but the vast majority of long periods between tracking updates are just delays and do not mean that your package has actually been lost.

Yes, multiple items in the same order will be shipped together in one package. Please note that orders containing pre sale or back ordered items wait to ship together when all items are in stock.

Refund / Replacement Policy

If your product is defective, let us know within 30 days of delivery and we'll either send you a replacement or issue a refund. Reach out to us at hello@rebeltan.com, or on the chat with your order number and a photo of the fault.

We believe in our products so much that we offer a 30 day no-hassle refund policy. If you're unhappy about your purchase for any reason, send us the product back and we'll refund your money immediately.

For change-of-mind returns you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To return your product, contact us first at hello@rebeltan.com to verify you are eligible for a return.

To return your product, mail it to:

US (Return using USPS):
Rebel Tan
Borderless360
P.O. Box 1517
Coppell, TX
75019-9998

Rest of the world:
Rebel Tan
PO Box 680,
Maddington, WA 6989,
Australia
OR
Rebel Tan
Borderless360 / Big logistics
1000 N 28th Ave,
Suite 200-22,
DFW Airport, TX 75261
United States

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item if it gets lost in the post.

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we're fast!). Once our warehouse has processed your order, we will be unable to make any changes.

Please note that while we do our best to accommodate any changes to orders, any orders that have already been packed or shipped cannot be cancelled.